How to apply for A/S
Truen Co., Ltd. operates an A/S center that can repair its products to provide prompt service.
Before applying for A/S
Before applying for A/S, a reminder that there will be a fee required to pay if the product you are requesting for A/S does not have a problem. Your precious time and money can be at risk.
A) We recommend that you check the user manual before receiving A/S service, and receive a diagnosis from our customer support specialists through phone consultation if the problem is not resolved.
B) Additional service charges may be charged if the warranty period has expired or within the warranty period, for failures that are not naturally occurred or caused by consumer negligence.
Truen's A/S processing guide
Service charges are applied if the warranty period has expired or if repairs are made to the products supplied/sold in need of external parts even within the warranty period. (Security 2 years, Egloo 1 year)
In case of an obvious negligence of the customer or the installer, the repair will be charged with a fee even within the free warranty period. Other cases include:
If you wish to continue with the repair process, please fill out the A/S application form and send it along with the product by courier.
|Remote Support Criteria||
For products whose warranty period has expired and all of the conditions below are met, remote support wil be provided.
* In case of a conjunction operation with other products, in principle, technical support is provided by prior consultation.